Return & Exchange Policy
We are not responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender. To make a claim, please email myflowerdepotinc@gmail.com between the hours of 9am to 4pm, Monday thru Friday, Philippine Time. You can also login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Flowers
Upon receiving your flowers, please follow our Floral Care instructions in your package. To report any problem with your flowers, please email us at myflowerdepotinc@gmail.com or call us at 32-8140854 or 0917-6731947 within 7 days of delivery. We guarantee our flowers to arrive fresh, if this is not the case, please contact our team within 7 days from delivery date.
Add Ons
If you have a complaint about an add-on (vase, bear, chocolates, or balloons), please email us at flowers@myflowerdepot.com or call us at 32-8140854 or 0917-6731947 within 7 days of delivery. The items should be in good condition and the package should arrive complete. If this is not the case, please contact our team within 7 days from delivery date. If the return is a result of our error, we can either send you the incomplete item or if you request, will reimburse the full cost of the broken/incomplete add-on.
Items That Cannot be Returned
My Flower Depot does not accept returns of the following items:
- Food Hampers and Gift baskets
- Flowers*
- Any item that has obvious signs of use
- Any item not returned in the condition it was received
- *If any flower item is a result of our error, the full cost of the merchandise may be refunded.
You should expect to receive your refund within four weeks. However, in many cases you will receive a refund more quickly. This time period includes the it takes for us to process your return once we receive your complaint (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
SUBSTITUTION POLICY
Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers for Philippine flower delivery may be very limited in certain areas. Also, specific flower varieties or colors may not be available for to send to the Philippines on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for Philippine delivery.
Additionally, due to volume constraints, some Philippine gifts products may not be available at the time of order. Therefore, it is possible that the exact products pictured may not be available.
In this event, we will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color.
In the case of non-flower products, we will deliver a of similar product of equal value and quality.
Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.